How to Make an Appointment
Appointments may be booked in several ways:
Patients can book appointments up to 2 weeks in advance using online services.
Patients can submit an online consultation through Patchs
Patients can book an appointment by calling reception on 0208 176 8992.
Patients can visit the surgery and book an appointment with the receptionist.
Non-urgent advice: On the day (urgent only)
Every day a limited number of urgent appointments become available, enabling you to speak to our doctors quickly if needed.
At such short notice there is much less flexibility over the time of the appointment and choice of clinician.
Bookable up to 2 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.
A number of theses appointments are available to book online.
Non-urgent advice: Cancel an Appointment
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.